Counselling Sessions
Our counselling sessions are 1 hour. We recommend booking your next appointment at the end of each session to secure your preferred time and to help with treatment planning.
You have the option of a face to face, phone or telehealth appointments, (please specify when booking). There is limited availability for appointments at your location (additional costs apply). Please call or email for more information.
Fees
The fee for a one-hour counselling session is $110. To confirm your booking, a 50% deposit is required, and the remaining balance is paid at the conclusion of your session.
We understand that financial situations can be challenging. If you are experiencing financial limitations, you may be eligible for the Low-Cost Counselling Program. Click here to learn more.
Payments are accepted via cash or direct bank
transfer. Bank details are below:
- Bank: Beyond Bank
- Account Name: KM
Marshall - BSB: 325185
- Account Number: 04031439
Cancellations
To avoid a cancellation fee, please provide at least 48 hours’ notice for any changes or cancellations. You can notify us by calling 0482 012 258 or emailing admin@serenitycounselling.com.au.
- Cancellations made with less than 48 hours’ notice will be charged a 50% cancellation fee.
- Cancellations made with less than 24 hours’ notice will be charged a 100% cancellation fee.
This policy is necessary due to the difficulty of rebooking a time slot at late notice.
Your Information and Confidentiality
Your privacy is a priority. Notes will be taken during our sessions to help us stay on track with your goals and to monitor your progress. These notes and all other information you share are treated with the strictest confidentiality.
How We Protect Your Information:
- All your records, whether they’re on paper or stored electronically, are kept safe and secure to protect them from any security breaches.
- Record Keeping: We are required by law to keep your records for seven years following our last session. Once that time has passed, they will be securely destroyed.
- Accessing Your Notes: If you’d like to see a summary of your session notes, just let us know. You can send a written request to admin@serenitycounselling.com.au, and your summary will be provided promptly.
For a more detailed breakdown of our commitment to your privacy, please see our full confidentiality policy.
Concluding Counselling Treatment
Counselling is intended to be, in most cases, a finite process where goals are set, worked towards, and achieved. At the end of this cycle, you have the choice to either set new goals or conclude treatment altogether.
You also have the right to conclude counselling treatment at any time, but if you wish to discontinue working sessions, please provide at least 48 hours notice by phone or email.