This privacy policy (“policy”) will help you understand how Serenity Counselling (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use Serenity Counselling (“website”, “service”).
All Australian health and allied health services are required to comply with legislation and regulations which protect the use and disclosure of personal information. Serenity Counselling complies with Australian privacy legislation and standards safe-guarding your information.
We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
When you visit the website, we may collect the following data:
  • Your IP address.
  • Your contact information and email address. 
  • Other information such as interests and preferences. 
  • Data profile regarding your online behavior on our website.
We may collect your data for several reasons:
  • To better understand your needs.
  • To improve our services and products.
  • To send you promotional emails containing the information we think you will find interesting.
  • To contact you to fill out surveys and participate in other types of market research.
  • To customize our website according to your online behavior and personal preferences.
Serenity Counselling is committed to securing your data and keeping it confidential. Serenity Counselling has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Once you agree to allow our website to use cookies, you also agree to allow us to use the data it collects regarding your online behavior (analyze web traffic, web pages you spend the most time on, and websites you visit).
The data we collect by using cookies is used to customize our website to your needs. After we use the data for statistical analysis, the data is completely removed from our systems.
Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
If you want to disable cookies, you can do it by accessing the settings of your internet browser. (Provide links for cookie settings for major internet browsers).
Our website may contain links that lead to other websites. If you click on these links Serenity Counselling is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
If you have already agreed to share your information with us but would like to change your permission, feel free to contact us via email and we will be more than happy to change this for you.
Serenity Counselling will not lease, sell or distribute your personal information to any third parties, unless we have your permission, or unless required by law to do so.
If you have any queries, concerns or require further information relating to privacy and Serenity Counselling, you are invited to contact us.