This confidentiality policy (“Policy”) is intended to protect the privacy of the client (“Client”) in
their therapeutic relationship with the counsellor (“Counsellor”). The purpose of this Policy is to
outline the ways that counsellors working for Serenity Counselling will ensure a secure
environment that fosters trust, openness, and effective therapy.

Extent of Confidentiality

All communication between the Client and the Counsellor, whether verbal or written, will be
treated with utmost confidentiality. This includes counselling sessions, notes, reports, and
other personal information. The Counsellor will securely store these records.

Limits of Confidentiality

While the Counsellor is committed to maintaining confidentiality, certain circumstances may
necessitate the disclosure of information. These situations include:

  • When the Counsellor believes that the Client poses a risk to their safety or the safety of others.

  • When the Counsellor is under legal order to disclose information.

  • In cases where consultation with other professionals is needed, either by the client’s suggestion, or if the Counsellor is providing a referral to another service, the Counsellor will only disclose information necessary for the consultation. This information will only be supplied with the Client’s permission, and the Client must fill in a Permission to Disclose form, supplied by the Counsellor.

In any of these circumstances, your Counsellor will notify you in advance (unless this is not
possible for legal reasons). Your Counsellor will discuss with you the extent of the information

Client's Rights

The Client has a right to privacy and to understand the steps taken to protect this right. The
Counsellor will maintain secure records of all counselling sessions and related information.

These records will be kept for a period of seven years after the date of your last counselling
session, after which they will be destroyed. The Client has a right to request a summary of
these records.

Client's Responsibilities

The Client is responsible for protecting their privacy outside of the counselling context. This
includes understanding the potential privacy implications of email, texting, or social media

Agreement to Terms

Clients must read and sign a Counselling Confidentiality Agreement form, provided by the counsellor, to acknowledges that they understand the terms of the Agreement and consent to the guidelines outlined within.

Clients may ask questions about the Confidentiality Policy and Agreement at any time and they may withdraw their consent with written notice.