Low-Cost Counselling Program

We believe everyone deserves access to mental health support, regardless of their financial situation. As the cost of living continues to rise, we recognize that many people are forced to delay or forgo the care they need, even when facing significant stress. We understand that financial challenges can be a major source of pressure and conflict, making it difficult to afford the very support that can help.

To address this gap, Serenity Counselling now offers a limited number of weekly sessions at a reduced rate for clients experiencing financial hardship.

Our Low-Cost Counselling Program is available to individuals aged 18 and over in Australia. Sessions can be conducted face-to-face at our Ingle Farm location in South Australia or remotely via phone or online from anywhere in the country. A GP referral or Mental Health Care Plan is not required to access this service.

Eligibility for this program is assessed on a case-by-case basis. We consider several factors, including your family income, number of dependents, and other individual circumstances. The information you provide will be kept confidential in accordance with our privacy policy.

Due to high demand, all eligibility decisions are final.

Our standard fee is $110 per 60-minute session. For approved clients, the low-cost fee is $40 per 60-minute session.

To secure your appointment, payment is due at the time of booking. Unfortunately, until payment is received, your booking is not considered confirmed, and your slot may be offered to another client.

All payments for this program are by bank deposit only.

Bank Details:

    • Account Name: KM Marshall
    • BSB: 325185
    • Account Number: 04031439
    • Bank: Beyond Bank

Because our low-cost service is funded by Serenity Counselling, available sessions are limited. We ask that you book an appointment only when you are truly ready to commit to starting sessions. This helps ensure that those most in need can access our support.

We understand that unexpected events can happen, but because our time is limited, we require a minimum of 48 hours’ notice to reschedule or cancel an appointment.

    • Late Cancellations: If you cancel with less than 48 hours’ notice or fail to attend your appointment, your prepaid session fee will be forfeited. A new fee will be required to book your next session.
    • Illness: If you are unwell and need to cancel, please notify us by phone as soon as possible. Emails and text messages may not be received in a timely manner. In cases of repeated last-minute cancellations, we may request written confirmation of your illness.

The Low-Cost Counselling Program includes 6 sessions at the reduced rate. These sessions are scheduled at weekly intervals to ensure consistent, ongoing support. We are unable to offer sessions on a monthly or intermittent basis.

If you believe you will need more than 6 sessions, you can discuss this with your counsellor during your fifth session.

  1. Fill out the application form. This information helps us determine your eligibility and whether our service is the right fit for you. If you need assistance with the form, please contact us by phone or email.
  2. Wait for a response. Please allow up to 5 business days for your application to be assessed. We will email you to let you know if your application was successful.
  3. Book your first session. The approval email will include available time slots. Please book your first appointment within 48 hours to confirm your spot before it is released to other clients. If we don’t hear from you within 14 days of your approval email, your spot will be offered to another applicant.
  4. Complete the intake form. Once your first booking is confirmed and paid for, you will receive an intake form via email. Please complete this form before your first session.

In some cases, if demand is high, you may be placed on a waiting list. We will contact you as soon as an opening becomes available.

Low-Cost Counselling Application
By completing this form, you (the client) give permission for your information to be used by Serenity Counselling in assessing your eligibility for the Low-Cost Counselling Program, for appointment scheduling, and in the event of an emergency. It is preferred that the applicant fill in and sign their own form, however, if this is not possible, please phone 0482 012 258 to discuss options. Please note: All required fields must be completed in the form. Failure to do so may result in an error. Therefore, it is crucial that you carefully review the form and provide accurate and complete information to avoid any issues. For any fields that do not apply to you, please enter "N/A."
Name
Please enter your current age
Please enter residential address (street name and number)
Enter your 4 digit postcode
This information will aid us in providing appropriate care.
Are you currently in Therapy/Counselling anywhere else?
Please provide your family's combined gross annual income.
(Includes: gross salaries, wages and allowances from employers, taxable Centrelink allowances, gross interest and dividends, foreign income including pensions and employment, self-employment income. Does not include any amounts received for: Family Tax Benefits Parts A and B, child maintenance, carer allowance.)
(eg: Salvation Army, MyBudget, Food bank services, Emergency loan services)
Includes dependant children, partners/spouses.
(eg: ceasing employment, reduced employment hours or salary, change in marital/family circumstances)