Purpose
This privacy policy (“policy”) will help you understand how Serenity Counselling (“us”, “we”, “our”) uses and protects the data you provide to us when you visit and use Serenity Counselling (“website”, “service”).
All Australian health and allied health services are required to comply with legislation and regulations which protect the use and disclosure of personal information. Serenity Counselling complies with Australian privacy legislation and standards safeguarding your information. We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit our website for updates.
Data Management
What user data we collect
When you visit the website, we may collect the following data:
- information about you, such as your:
- name
- address
- gender
- contact details
- information about your interactions with us, such as:
- payments or services we provide you
- feedback and complaints
- any other special service arrangements
- Other information that is relevant to services we provide to you.
- information about you, such as your:
Why we collect your data
We collect personal information about you where it is reasonably necessary for, or directly related to:
- To better understand your needs.
- To improve our services and products.
- To contact you to fill out surveys and participate in other types of market research.
Safeguarding and securing data
Serenity Counselling is committed to securing your data and keeping it confidential. Serenity Counselling has done all in its power to prevent data theft, unauthorized access, and disclosure by implementing the latest technologies and software, which help us safeguard all the information we collect online.
Other Privacy Information
Links to other websites
Our website may contain links that lead to other websites. If you click on these links Serenity Counselling is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the website you go to from our website.
Restricting the collection of your personal data
If you have already agreed to share your information with us but would like to change your permission, feel free to contact us via email and we will be more than happy to change this for you.
Serenity Counselling will not lease, sell or distribute your personal information to any third parties, unless we have your permission, or unless required by law to do so.
Queries, concerns and further information
If you have any queries, concerns or require further information relating to this policy and Serenity Counselling, you are invited to contact us.
Last Updated: 23/09/2025